Always on watch.

It's when you hand over everything to do with computers, servers and security to an external team for a fixed monthly fee — instead of keeping your own IT employee. Simply put — everything so the technology just works and you don't have to think about it.

A computer or point-of-sale — €30/mo, a server — from €60/mo: an office of 25 computers with a network and a server ≈ €830/mo, everything included. Without a retainer — €60/hour. We'll work out the exact figure for your fleet free of charge after the audit. For comparison: a single day of downtime or a ransomware attack costs more than a year of support.

Depends on your business's country: Ukraine — invoice from our Ukrainian sole proprietor, without VAT; Poland — invoice from our Polish JDG, +23% VAT; other EU countries — we don't charge VAT, you self-declare it in your own country (reverse charge); outside the EU — no VAT applies. All prices on the site are net, and the amount agreed with you doesn't change: VAT, where due, is added on top of the invoice. If you're in Ukraine but your accounting needs specifically a Polish invoice with VAT 23% — that's possible: let us know in advance, and check with your accountant first whether it makes sense.

The prices on the site are base guidelines, not an offer. Your personal price is fixed in the contract and always visible in your dashboard — it can't be changed on the quiet. Once a year we review it against real statistics: how many requests, how much time, which incidents, how fast the response — and also against the state of the IT-services market and the economy: the global and Polish ones for base prices. And we review it both ways: fewer problems is grounds to pay less.

Because one person cannot know servers, networks and security equally well — a team can, and it is on call around the clock with no gaps for vacations, sick leave or someone quitting. You get senior-level breadth and continuity instead of a single point of failure.

Systems are monitored around the clock, so we often fix critical failures before you even notice them. Monitoring catches a failure within minutes, and an engineer's first response is within 30 minutes during business hours (Mon–Sat, 7:00–19:00 Central European Time (8:00–20:00 Kyiv)), and within 2 hours outside them. Target response times are set in the contract.

Then we compensate with time. If through our own fault we exceed the agreed target for the first response to a critical incident, we add one hour of engineering work over and above your retainer — on a task of your choice. This is the sole and sufficient remedy for the response-time metric; it does not apply when the cause is not ours — force majeure, a provider outage, or a "risk accepted by the client" logged in the Tech Passport. Full terms are in the contract.

Your data is protected by backups following the "3 copies, 2 different media, 1 off-site" principle. We regularly verify that everything really does restore from these copies, so even after a serious failure the business is quickly back at work.

Your entire infrastructure is documented in the Tech Passport, and the keys and access credentials are in your own vault. Any engineer can pick up where we left off. We work under a contract, with real registration details and address, on a monthly basis — with no multi-year lock-ins. If you want to leave, we part ways — the documentation and keys stay with you. When we go our separate ways, we hand everything over straight away, regardless of any outstanding balance: access credentials, documentation and copies of your data. We keep our own working copies for another 30 days in case something is needed during the transition, then delete them irreversibly and confirm it in writing. You own your IT — you're not a contractor's hostage.

We're the ones you hire to protect you. We work on the principle of least privilege, every action goes into a log, passwords live in an encrypted vault, and we sign a non-disclosure agreement (NDA) with every client on request, at no extra charge. The Tech Passport shows who did what, and when. That's safer than trusting one person on their word.

A fair question to ask any provider — and the honest answer is that we hold ourselves to the same rules we sell you. Access to your systems follows the principle of least privilege, every action goes into a log, and passwords and keys live in an encrypted vault — not in email or spreadsheets. Your backups sit encrypted in two independent clouds, separate from our working tools, so even a compromise on our side can't quietly destroy or read them. We sign a non-disclosure agreement (NDA), and we don't hush up an incident that affects you — we'll say so plainly and immediately rotate the affected access. We don't promise an absolute "no one will ever breach us" — we promise to build everything so that an attacker's success costs dearly and the consequences for you are minimal.

Not a problem — it's your right: the hardware, the budget and the decision are yours. We'll tell you honestly what it puts at risk and propose a solution. If you decide to wait — the system stays under monitoring, and an honest note appears in the Tech Passport, "risk accepted by the client", with a date: everyone can see where our responsibility ends and your decision begins. Change your mind — we implement it, and the note disappears. Anyone who "guarantees everything" regardless of the state of the hardware is, in fact, responsible for nothing.

Yes. You get an architect of the caliber big companies hire, and you can start with what matters most today and grow without ever changing your provider — the same team scales with you from a single office to a multi-branch network.

That's exactly why you pay — so it keeps working. Monitoring and prevention cost many times less than a breakdown — and before that one, too, "everything worked"... until Friday. You pay so the bad day never comes.

Remotely — with businesses worldwide, which is exactly why we respond in minutes rather than after an hour on the road. Modern infrastructure is managed almost entirely remotely. When physical hands are needed — swapping a disk or plugging in a cable — we coordinate your staff member or a local contractor and oversee every step. Hands are available in any city; our value is the brains and the system that direct them.

Windows, Linux and macOS; email, file servers, databases; ERP systems (1C/BAS) and industry software, design and architecture software; servers in your office or in the cloud (Microsoft 365, AWS, Azure, Google Cloud). We pick the solution to fit your business, not the other way around.

Leave a request or give us a call — we'll run a free audit, show you the risks and give you a transparent quote. If everything suits you, we tidy things up and take your infrastructure under our care. First contact within one business day.